Prada Shearling Hobo Bag - Black

At Voontra UK, we are committed to providing a seamless and efficient delivery experience for all our customers. Please find the details of our shipping policy below:

Shipping Coverage

• Regions Covered: We proudly offer free shipping on all orders within the United Kingdom.
• Service Level: Standard shipping is available at no additional cost.

Order Processing

• Processing Time: 1 to 3 business days (Monday to Friday).
• Order Cut-Off Time: 05:00 PM GMT (Monday to Friday).
• Our team ensures that every item meets our quality standards during the processing phase before shipment.

Delivery Times

• All orders are delivered within 4 to 6 business days (Monday to Friday) after processing and dispatch.

Real-Time Tracking and Updates

Transparency is a priority at Voontra UK. Once your order is dispatched, you will receive a tracking number and a link to monitor your order’s progress from our warehouse to your doorstep.

Commitment to Service Excellence

We partner with reliable carriers to ensure your items are delivered on time. If there are any delays or issues, our dedicated customer support team is ready to assist. Reach out to us at Support@voontra.co.uk, and we will resolve any concerns promptly.

Important Considerations

1. Unforeseen Delays: In rare cases, delays caused by external factors (e.g., weather, customs, or local restrictions) may occur. Voontra UK will keep you informed and provide updates on your order status.
2. Address Changes: Please double-check your shipping information when placing your order, as we cannot modify the shipping address once it has been processed.
3. Customs and Duties: While Voontra UK provides free shipping, international orders may be subject to customs fees or import duties at the destination, which will be the customer’s responsibility.

Contact Us

For questions or assistance with your shipping or delivery, please contact our customer support team:

Trade name: Voontra UK

Phone number: +44 7822017445

Email: Support@voontra.co.uk

Physical address: 34 Normanton Gardens, Sheffield, S4 7EN, United Kingdom

At Voontra UK, customer satisfaction is at the heart of everything we do. If you're not completely satisfied with your purchase, we've made our return and refund process simple and hassle-free.

1. Easy Returns

You can initiate a return within 30 days of receiving your order.

• Items must be in their original, unused condition, in the original packaging, and include all tags, accessories, and manuals.

How to Return:

1. Start the Return: Email us at Support@voontra.co.uk with your order number and the reason for the return. Our team will guide you through the process.
2. Prepare Your Return: Repackage the items securely, including all components.
3. Ship the Return: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the return reaches us.

2. Refund Procedure

• Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed and credited to your original payment method within 7 business days.
• Partial refunds may apply to items showing signs of use, missing parts, or not in their original condition.

3. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or credit card account, as it may take a few days to post.
• If the refund is not visible after 10 business days, contact us at Support@voontra.co.uk for assistance.

4. Exchanges

If you receive a defective or damaged product, we are happy to offer a replacement at no extra cost. Contact us at Support@voontra.co.uk with your order details, and we will assist you with the exchange process.

5. Non-Returnable Items

Certain items are not eligible for returns, including:

• Gift cards
• Personalized or custom-made products
• Final sale items

6. Order Cancellations

To cancel an order, contact us immediately at Support@voontra.co.uk.

• Orders not yet shipped can be fully refunded.
• If the order has already been shipped, please follow the return process.

7. Contact Us

For any questions about our Refund Policy or assistance with a return or exchange, please email us at Support@voontra.co.uk.
Our customer service is available Monday to Friday, 09:00 AM to 05:00 PM (GMT).